Navigating the NDIS:
Families Top Questions, Simply Answered
By Elite Care NSW / October 1, 2025
The National Disability Insurance Scheme (NDIS) has created new opportunities for people living with disability, but it can also feel complicated at first.
Families often come to us with the same questions, and sometimes a lot of worry.
At Elite Care NSW, we believe in making things clear and simple.
Below are some of the most common questions families in Sydney ask us, along with straightforward answers to help you feel more confident.
1. Who can access the NDIS?
To be eligible, a person must:
- Be under 65 years old when they apply
- Live in Australia and be an Australian citizen, permanent resident, or hold a Protected Special Category Visa
- Have a permanent or significant disability that affects daily life
If you’re unsure, you can start by using the NDIS eligibility checklist on the official NDIS website, or ask your GP or specialist to help you with the process.
2. What supports can the NDIS cover?
The NDIS funds “reasonable and necessary” supports.
This usually means things that help a participant live more independently, connect with their community, or improve their quality of life.
Supports can include:
- Help with personal care and daily living
- Assistance with transport
- Therapy supports such as occupational therapy or physiotherapy
- Help with social and community activities
- Equipment and home modifications
Every plan is unique. The funding will depend on the participant’s individual goals.
3. How do I apply for the NDIS?
You can apply by:
- Calling the NDIS on 1800 800 110
- Asking for an “Access Request Form”
- Providing evidence of your disability from a GP or specialist
Once the form is lodged, the NDIS will review your application and let you know the outcome.
4. What happens at a planning meeting?
The planning meeting is where you talk about your goals and the type of supports you need.
You can bring a family member, carer, or advocate with you.
Some tips:
- Think about short term and long term goals such as learning to cook or moving into independent housing
- Be honest about the support you need day to day
- Bring reports or letters from doctors or therapists if you have them
After the meeting, the NDIS will create a plan that sets out your funded supports.
5. Can I choose my own providers?
Yes. The NDIS is built on choice and control. Families and participants decide which providers they want to work with.
You can change providers at any time if you feel the service isn’t the right fit.
In Sydney, there are a wide range of providers offering different services, so you can find the support that best matches your needs.
6. What is the difference between SIL and ILO?
Supported Independent Living (SIL):
Shared or individual support for people who need help at home around the clock.
Individualised Living Options (ILO):
A flexible arrangement that focuses on building the kind of living setup that works for you. This might include support from friends, family, or neighbours as part of the plan.
The right option depends on the participant’s level of support needs and personal goals.
7. What if my needs change?
If something changes such as your health, your living situation, or your goals, you can ask for a plan review.
The NDIS will look again at your supports and adjust your funding if needed.
8. How do providers like Elite Care NSW help?
Providers can:
- Deliver the day to day supports outlined in your plan
- Help you stay connected with your community
- Work alongside your family, doctors, or therapists
- Offer guidance on how to make the most of your NDIS funding
At Elite Care NSW, our role is to support you not just with tasks but with connection and care that makes life easier and more fulfilling.
9. Where can I get more help with NDIS questions?
You can:
- Call the NDIS directly
- Speak with your Local Area Coordinator (LAC)
- Ask your GP or allied health professionals
- Reach out to providers like Elite Care NSW for support and guidance
Final Word
The NDIS can feel overwhelming, but you don’t have to figure it out alone.
Many families in Sydney have found that once the first steps are taken, things become clearer.
What matters most is remembering that this scheme exists to give participants more choice, more independence, and more opportunities.
With the right information and the caring support of providers like Elite Care NSW, navigating it becomes much easier.
